Operations Management


About this course

Operations management is a very important section for a lot of companies, as it’s concerned with creating the products and services which we all depend on it in our lives.

Operations management considering the center of a lot of changes that affect the business world, as it’s a link between all functions and departments inside an organization, starting from acquiring all resources like the human, raw material, machines, and equipment, in addition to the financial and informational resources, this in order to run the transformational process to produce and deliver the products and services with high value.

Fortunately, most companies have now come to understand the importance of operations. And this is because they have realized that effective operations management gives the potential to improve revenues through improving the efficiency of the work cycle in general.

What you’ll learn

  • Basic concepts used in Operations Management
  • Tools used in designing and restructuring the management of operations in companies and institutions
  • How to evaluate Operations Management and performance measures
  • Developing methods of operations management and designing business models
  • Basics of warehouse management

Syllabus– What you will learn from this course

Unit 1: Introduction to Operations Management

Here, you will learn all about operations, the responsibilities of the operations manager, and the most necessary elements for successful operations.

Unit 2: Operations Strategy (Direct)

This unit talks about processes methods, design tools, and the languages ​used ​for designing business processes.

Unit 3: Design

In this unit, you will learn how to design processes, from designing products, services, business processes, and work sites.

Unit 4: Processing and Delivery of Products and Services (Delivery)

This unit discusses the most important functions that can affect the way products and services are built and the way they are stored.

Unit 5: Development

This unit explores an important part of operations management that is operations development and performance.


Edraak, is a massive open online course (MOOC) platform, that is an initiative of the Queen Rania Foundation (QRF). QRF is determined to ensure that the Arab world is at the forefront of educational innovation. As such, QRF has capitalized on regional Arab talent to leverage technology developed by the Harvard-MIT consortium, edX, to create the first non-profit Arabic MOOC platform. The new MOOC platform will present the Arab world with unique and vital opportunities that can be part of a necessary revolution in education and learning.

First, the platform will broadcast the best Arab professors to the region, offering original Arabic courses – developed by QRF – to further enrich Arab education. Through its partnership with edX, the platform will also give Arab learners access in Arabic to courses taught and developed at top tier institutions like HarvardX, MITX, and UC BerkelyX. All courses are delivered at no cost to the learner.

Second, QRF envisions the use of the platform to showcase Arab role models by broadcasting short online courses by practitioners and professionals from a variety of fields spanning the arts and sciences.

Finally, QRF believes that the platform will enable the Arab world to take advantage of the international interest in regional affairs to tell its own story to the world. Arab university professors and regional experts can use the platform to give courses in English about the region and its history. This will serve to inform a global audience that is interested in the region’s development.


Bilal Abualzait

Eng. Bilal Abualzait has more than 20 years’ experience as a senior consultant and coach in different domains like project management, PMO setup, process improvement (BPM), ERP, and business analysis. He holds Executive MBA from Warwick University, BSc. degree in Engineering, PG diploma in MIS, PMP, Business Analysis, Certified Management Consultant, Balanced Scorecard certifications. Bilal has managed different global projects in North America, Europe, Africa and Asia. Projects cover different areas like ERP (SAP and Oracle), supply chain management, customer relationship management, warehouse management system, and PMO setup. Worked for international companies and held many key positions, including senior program manager and senior consultant on key strategic initiatives. Now, he is a managing director and principal consultant in Vectors CS.

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